Certikin International Limited
1.1In these Conditions, the following definitions apply:
Business Day: a day (other than a Saturday, Sunday or a public holiday) when
banks in London are open for business.
Certikin Products: goods manufactured by the Company and affixed with the
Company: Certikin International Limited registered in England and Wales
with company number 03047290.
Company’s Premises: Witan Park, Avenue Two Station Lane Industrial Estate,
Witney, Oxon. OX28 4FJ or Premier Park Castle Gate, Oulton, Leeds, West
Conditions: these terms and conditions as amended from time to time in
accordance with clause 18.7.
Contract: the contract between the Company and the Customer for the supply
of Goods and/or Services in accordance with these Conditions.
Customer: the person or firm who purchases the Goods and/or Services from
Force Majeure Event: means an event beyond the reasonable control of the
Company including but not limited to strikes, lock-outs or other industrial
disputes (whether involving the workforce of the party or any other party),
failure of a utility service or transport network, act of God, war, riot, civil
commotion, malicious damage, compliance with any law or governmental
order, rule, regulation or direction, accident, breakdown of plant or machinery,
fire, flood, storm or default of suppliers or subcontractors.
Goods: the Certikin Products and/or Third Party Products (or any part of
them) set out in the Order.
Goods Specification: any specification for the Goods, including any relevant
plans or drawings that are agreed in writing by the Customer and the
Intellectual Property Rights: all patents, rights to inventions, utility models,
copyright and related rights, trademarks, service marks, trade, business and
domain names, rights in trade dress or get-up, rights in goodwill or to sue for
passing off, unfair competition rights, rights in designs, rights in computer
software, database right, topography rights, moral rights, rights in confidential
information (including know-how and trade secrets) and any other intellectual
property rights, in each case whether registered or unregistered and including
all applications for and renewals or extensions of such rights, and all similar or
equivalent rights or forms of protection in any part of the world.
Order: the Customer’s order for the supply of Goods and/or Services, as set
out in the Customer’s purchase order form or via telephone or via the Website.
Services: the installation and/or application and/or repair and/or maintenance
of the Goods (if required and agreed) by the Company as set out in the Order.
Third Party Products: goods manufactured and/or supplied by third parties and
supplied by the Company as the third party’s wholesale supplier or agent.
Website: the website www.certikin.co.uk operated by the Company and any
other website(s) (i.e. www.endlesssummer.co.uk) operated by the Company from time to time, and as may be updated from time to time.
1.2A reference to writing or written includes fax but not e-mail.
1.3Any words following the terms including, include, in particular, for example
or any similar expression shall be construed as illustrative and shall not limit
the sense of the words, description, definition, phrase or term preceding
2.BASIS OF CONTRACT
2.1The Order constitutes an offer by the Customer to purchase Goods and/or
Services in accordance with these Conditions.
2.2The Order shall only be deemed to be accepted when the Company issues (at
its complete discretion) written acceptance of the Order at which point and on
which date the Contract shall come into existence.
2.3The Contract constitutes the entire agreement between the parties. The
Customer acknowledges that it has not relied on any statement, promise or
representation made or given by or on behalf of the Company which is not set
out in the Contract.
2.4Any samples, drawings, descriptive matter or advertising issued by the
Company and any descriptions of the Goods contained in the Company’s
catalogues, brochures or Website are issued or published for the sole purpose
of giving an approximate idea of the Goods described in them. They shall not
form part of the Contract or have any contractual force.
2.5These Conditions apply to the Contract to the exclusion of any other terms that
the Customer seeks to impose or incorporate, or which are implied by trade,
custom, practice or course of dealing.
2.6Any quotation given by the Company shall not constitute an offer and may be
withdrawn at any time and shall in any event lapse on the date 30 days from
the date of issue unless specified otherwise in writing.
3.1The Goods are described in the Company’s pricelists and on the Website, as
modified by any applicable Goods Specification, or as described in any
applicable Goods Specification.
3.2To the extent that the Goods are to be manufactured in accordance with a
Goods Specification supplied by the Customer, the Customer shall indemnify
the Company against all liabilities, costs, expenses, damages and losses
(including any direct, indirect or consequential losses, loss of profit, loss of
reputation and all interest, penalties and legal and other professional costs and
expenses) suffered or incurred by the Company in connection with any claim
made against the Company for actual or alleged infringement of a third party’s
Intellectual Property Rights arising out of or in connection with the
Company’s use of the Goods Specification. This clause 3.2 shall survive
termination of the Contract.
3.3The Company reserves the right to amend the specification of the Goods if
required by any applicable statutory or regulatory requirements.
4.DELIVERY OF GOODS
4.1Unless the Goods are to be collected by the Customer from the Company’s
Premises or such other location as may be advised by the Company before
delivery, the Company shall deliver the Goods to the location set out in the
Order (or such other location as the parties may agree). If the Customer is a
consumer, the Company shall deliver the Goods within 30 days after the date
on which the Company e-mails the Customer to confirm acceptance of its
Order (or such longer period as the parties may agree).
4.2Except as provided in clause 4.4, any dates quoted for delivery of the Goods
are approximate only, and the time of delivery is not of the essence.
4.3Delivery of the Goods shall be completed on the Goods’ arrival at the
Customer’s premises or other delivery address specified by the Customer or
on completion of loading of the Goods at the premises from which the
Customer is collecting the Goods (as applicable) and the Company shall not
be liable for any delay in delivery of the Goods or performance of the Services
that is caused by a Force Majeure Event or the Customer’s failure to provide
the Company with adequate delivery instructions or any other instructions that
are relevant to the supply of the Goods and/or Services.
4.4If the Customer is a consumer, and the Company misses the 30 day delivery
deadline for any Goods, then the Customer may cancel the Order straight
away if any of the following apply:
(a) the Company has refused to deliver the Goods;
(b) delivery within the delivery deadline was essential (taking into account the
relevant circumstances); or
(c) the Customer told the Company before it accepted the Order that delivery
within the delivery deadline was essential.
4.5If the Company fails to deliver the Goods (including if the Customer is a
consumer and it chooses to cancel the Order for late delivery under clause
4.4), the Company’s liability shall be limited to a refund of the price paid for
the Goods (and, if the Customer is a Consumer, any delivery costs the
Customer has paid (although as permitted by law, the maximum refund will be
the costs of delivery by the least expensive delivery method the Company
offers (provided that is a common and generally acceptable method)). The
Company shall have no liability for any failure to deliver the Goods to the
extent that such failure is caused by a Force Majeure Event, the Customer’s
failure to provide the Company with adequate delivery instructions for the
Goods, or adequate access for delivery or any relevant instruction related to
the supply of the Goods.
4.6If the Customer fails to accept or take delivery of the Goods within 30
Business Days of the Company notifying the Customer that the Goods are
ready, then except where such failure or delay is caused by a Force Majeure
Event or by the Company’s failure to comply with its obligations under the
Contract in respect of the Goods:
(a) delivery of the Goods shall be deemed to have been completed at 9.00 am
on the Business Day following the day on which the Company notified the
Customer that the Goods were ready; and
(b) the Company shall store the Goods until delivery takes place, and charge
the Customer for all related costs and expenses (including insurance).
4.7Any person accepting delivery at the Customer’s premises or agreed delivery
address shall be deemed to have the Customer’s authority to accept the Goods.
The Customer shall be liable for any additional delivery charges if the
Company is unable to deliver due to the Customer or any other person not
being available to accept delivery.
4.8If 30 Business Days after the Company notified the Customer that the Goods
were ready for delivery the Customer has not accepted or taken delivery of
them, the Company may resell or otherwise dispose of part or all of the Goods
and, after deducting reasonable storage and selling costs, account to the
Customer for any excess over the price of the Goods or charge the Customer
for any shortfall below the price of the Goods.
4.9The Customer shall not be entitled to reject the Goods if the Company delivers
up to and including 5 per cent more or less than the quantity of Goods ordered,
but a pro-rata adjustment shall be made to the Order invoice on receipt of
notice from the Customer that the wrong quantity of Goods was delivered.
Notification of non-delivery or damage to the Goods must be made in writing
to the Company within three Business Days of the date when the Goods
should have or have been delivered.
4.10Damage caused in transit or non-delivery of the Goods (or any part of them)
which is apparent by reasonable inspection on delivery must be notified
immediately to the Company and recorded on the carrier’s paperwork at the
time of delivery. The Company shall have no liability for non-delivery or
delivery of damaged Goods unless notification if made by the Customer to the
Company as prescribed by this clause 4.10.
4.11The Company may deliver the Goods by instalments, which shall be invoiced
and paid for separately. If the Company delivers the Goods by instalments due
to operational reasons or shortage of stock, the Customer will not be charged
extra delivery costs for this. If the Customer requests that the Company
deliver the Order in instalments, the Company reserves the right to charge the
Customer additional delivery costs. Each instalment shall constitute a separate
contract. Any delay in delivery or defect in an instalment shall not entitle the
Customer to cancel any other instalment.
5.QUALITY OF GOODS
(a) The Company warrants that on delivery and for a period of 12 months
from the date of delivery, the Certikin Products will conform in all material
respects with their description and any applicable Goods Specification and
shall be free from material defects. If some or all of the Certikin Products do
not comply with the warranty set out in this clause 5.1, the Company will, at
its option, subject to the rest of this clause 5.1, either make good by repair or
by the supply of a replacement, defects which, under proper use, appear in the
Certikin Products within a period of 12 months after the Certikin Products
have been delivered and installed, provided that:
(i)the Customer notifies the Company in writing of the claimed defects
immediately on their appearance;
(ii)the Company is satisfied that the defects arise solely from faulty
design (other than a design made,
furnished or specified by the Customer), materials or workmanship;
(iii) if required by the Company, the Certikin Products claimed to be
defective are returned to the Company at the expense of the Customer
(unless the Customer is a consumer, in accordance with clause 6.7);
(iv)where the Customer requests the Company to install the replacement
product it shall pay for those Services in accordance with clause 8.
(b) The repaired or replacement Certikin Products will be delivered to the
Customer at the original place of delivery, but otherwise the provisions of
these Conditions shall apply to any repaired or replacement Certikin Products.
(c) As an alternative to clause 5.1(a), the Company shall be, in its absolute
discretion, entitled to return the sums paid by the Customer for the defective
Certikin Products to the Customer if the Customer has already paid such sums
when the claimed defect is notified by the Customer to the Company.
(d) The Company shall not be liable for the Certikin Products’ failure to
comply with the warranty in clause 5.1 if:
(i)the Customer makes any further use of such Certikin Products after
giving a notice in accordance with clause 5(a)(i);
(ii)the defect arises because the Customer failed to follow the Company’s
oral or written instructions as to the storage, installation,
commissioning, use or maintenance of the Certikin Products or (if
there are none) good trade practice;
(iii) the defect arises as a result of the Company following any drawing,
design or specification supplied by the Customer;
(iv)the Customer alters or repairs such Certikin Products without the
written consent of the Company;
(v)the defect arises as a result of fair wear and tear, wilful damage,
negligence, or abnormal working conditions;
(vi)the Certikin Products differ from their description as a result of
changes made to ensure they comply with applicable statutory or
regulatory standards; or
(vii)the Goods in question are perishable Goods.
(e) If the Goods upon examination are not found to be defective the
Company’s reasonable costs of the examination and all costs of carriage to
and from the Company shall be borne by the Customer.
(f) Except as provided in this clause 5, and /or unless the Customer is a
consumer, the Company shall have no liability to the Customer in respect of
the Certikin Products’ failure to comply with the warranty set out in clause
5.2Third Party Products:
(a) Unless otherwise agreed in writing the Company gives no warranty or
guarantee in relation to any Third Party Products contained in the Goods and
the Customer shall rely only on any warranty or guarantee provided directly
by the manufacturer of the Third Party Products.
(a) If the Customer is a business, except as provided in this clause 5, the
Company shall have no liability to the Customer in respect of the Goods’
failure to comply with the warranty set out in clause 5.1.
(b) If the Customer is a consumer, the rights contained in this clause 5 are in
addition to the Customer’s legal rights in relation to the Goods that are faulty
or not as described. Advice about the Customer’s legal rights is available
from their local Citizens’ Advice Bureau or Trading Standards office. Nothing
in these Conditions is intended to or will affect these legal rights.
6.CONSUMER RIGHT OF RETURN AND REFUND
This clause 6 applies if the Customer is a consumer.
If the Customer is a consumer, the Customer has a legal right to cancel a
Contract under the Consumer Contracts (Information, Cancellation and
Additional Charges) Regulations 2013 during the period set out in clause 6.3.
This means that during the relevant period if the Customer changes its mind or
decides for any other reason that it does not want to receive or keep the
Goods, and/or receive the Services, except as provided in this clause 6, the
Customer can notify the Company of its decision to cancel the Contract and
receive a refund. Advice about the Customer’s legal right to cancel the
Contract is available from the Customer’s local Citizens’ Advice Bureau or
Trading Standards office.
However, this cancellation right does not apply in the case of: any made to
measure or custom made Goods and any Goods made to the Customer’s
specification or clearly personalised;
(a) any perishable Goods;
(b) any Goods which have a security seal which the Customer has opened or
(c) any Goods which become mixed inseparably with other items after their
(d) the Company having begun to provide the Services.
(a) The Customer’s legal right to cancel a Contract for Goods starts from the
date on which the Company e-mails the Customer to confirm acceptance of its
Order, which is when the Contract between the parties is formed. The
Customer’s deadline for cancelling the Contract is 14 days after the day on
which it receives the Goods. If the Goods are delivered in instalments, the
Customer’s deadline for cancelling the Contract is 14 days after the day on
which it receives the last instalment of the Goods or the last of the separate
Goods ordered. For example, if the Company e-mails the Customer to confirm
acceptance of its Order on 1 January and the Customer receives a single item
on 10 January, the Customer may cancel at any time between 1 January and
the end of the day on 24 January.
(b) The Customer may cancel any order for Services at any time before the
start date for the Services set out in the Order.
(c) Once the Company has begun to provide the Services, the Customer may
cancel a Contract for Services by providing the Company with at least 30
days’ notice in writing.
6.4EXERCISE OF RIGHT TO CANCEL
To cancel a Contract, the Customer just needs to let the Company know that it
has decided to cancel. The easiest way to do this is to complete the
cancellation form on the Company’s website. If the Customer uses this
method the Company will e-mail the Customer to confirm it has received the
The Customer can also e-mail the Company at email@example.com or
contact the Customer Services team by telephone on 01993777210 or by post
to Certikin International Ltd Avenue 2 Station Lane Industrial Estate Witney
Oxon OX28 4FJ to cancel a Contract. If the Customer e-mails or writes to the
Company please include details of the order to help identify it. If the Customer
sends the cancellation notice by e-mail or by post, then its cancellation is
effective from the date it sends the e-mail or posts the letter. For example, the
Customer will have given the Company notice in time as long as it gets the
letter into the post on the last day of the cancellation period or e-mails before
midnight on that day.
If the Customer cancels a Contract for Goods the Company will:
(a) Refund the Customer the price it paid for the Goods. However, please note
the Company is permitted by law to reduce its refund to reflect any reduction
in the value of the goods, if this has been caused by the Customer handling
them in a way which would not be permitted in a shop. If the Company
refunds the Customer the price paid before it is able to inspect the Goods and
later discovers that the Goods have been handled in an unacceptable way, the
Customer must pay the Company an appropriate amount.
(b) refund any delivery costs the Customer has paid, although, as permitted by
law, the maximum refund will be the costs of delivery by the least expensive
delivery method the Company offers (provided that this is a common and
generally acceptable method). For example, if the Company offers delivery of
Goods within 3-5 days at one cost but the Customer choose to have the Goods
delivered within 24 hours at a higher cost, then the Company will only refund
what the Customer would have paid for the cheaper delivery option.
(c) make any refunds due to the Customer as soon as possible and in any event
within the deadlines indicated below:
(i) if the Customer has received the Goods and the Company has not offered
to collect the items: 14 days after the day on which the Company receives
the Goods back from the Customer or, if earlier, the day on which the
Customer provides the Company with evidence that it has sent the Goods
back. For information about how to return Goods, see clause 6.9;
(ii) if the Customer has not received the Goods, or the Customer has
received the Goods and the Company has offered to collect the items: 14
days after the Customer informs the Company of its decision to cancel
If a Customer cancels a Contract for Services:
(a) under clause 6.3 (b), and the Company has already started work on the
Order by that time, the Customer will pay the Company any costs which the
Company has reasonably incurred in starting to fulfil the Order, and this
charge will be deducted from any refund that is due to the Customer or, if no
refund is due, invoiced to the Customer. The Company will tell the Customer
what these costs are when it is contacted by the Customer; or
(b) under clause 6.3 (c), the Company will refund any advance payment made
by the Customer for the Services that have not been provided.
If the Customer has returned the Goods to the Company under this clause 6
because they are faulty or mis-described, the Company will refund the price of
the Goods in full, together with any applicable delivery charges, and any
reasonable costs the Customer incurred in returning the items.
Method of refund
The Company will refund the Customer on the credit card or debit card used by the Customer to pay.
6.6OBLIGATION TO RETURN
If the Goods have been delivered to the Customer before it decides to cancel the Contract:
(a) then the Customer must return the Goods to the Company without undue
delay and in any event not later than 14 days after the day on which it let the
Company know that it wishes to cancel the Contract. The Customer can either
send the Goods back, or return the items to the Company’s Premises. Certikin
International Avenue 2 Station Lane Industrial Estate Witney Oxon OX12
0QZ. If the Company has offered to collect the Goods, the Company will
collect the Goods from the address to which they were delivered. The
Company will contact the Customer to arrange a suitable time for collection;
(b) unless the Goods are faulty or not as described (in this case, see clause
6.7), the Customer will be responsible for the cost of returning the Goods. If
the Goods cannot be returned by post, the Company estimates that if the
Customer uses the carrier which delivered the Goods to it, these costs should
not exceed the sums charged for delivery. If the Company has offered to
collect the Goods, it will charge the Customer the direct cost to it of
6.7LEGAL RIGHTS IN RELATION TO FAULTY GOODS
Because the Customer is a consumer, the Company is under a legal duty to
supply Goods that are in conformity with the Contract. As a consumer, the
Customer has legal rights in relation to Goods that are faulty or not as
described. These legal rights are not affected by the Customer’s right of return
and refund in this clause 6 or anything else in these Terms. Advice about the
Customer’s legal rights is available from the Customer’s local Citizens’
Advice Bureau or Trading Standards office.
7.TITLE AND RISK
7.1The risk in the Goods shall pass to the Customer on completion of delivery.
7.2Title to the Goods shall not pass to the Customer until the Company has
received payment in full (in cash or cleared funds) for:
(a) the Goods; and
(b) any other goods that the Company has supplied to the Customer in respect
of which payment has become due.
7.3Until title to the Goods has passed to the Customer, the Customer shall:
(a) hold the Goods on a fiduciary basis as the Company’s bailee;
(b) store the Goods separately from all other goods held by the Customer so
that they remain readily identifiable as the Company’s property;
(c) not remove, deface or obscure any identifying mark or packaging on or
relating to the Goods;
(d) maintain the Goods in satisfactory condition and keep them insured against
all risks for their full price on the Company’s behalf from the date of delivery;
(e) notify the Company immediately if it becomes subject to any of the events
listed in clause 7.6; and
(f) give the Company such information relating to the Goods as the Company
may require from time to time, but the Customer may resell or use the Goods
in the ordinary course of its business.
7.4The Customer shall not pledge or in any way charge by way of security for
any indebtedness any Goods which remain the property of the Company, but if
the Customer does so all monies owing by the Customer to the Company shall
(without prejudice to any other rights or remedies of the Company) become
immediately due and payable.
7.5The Customer shall inform any sub-purchaser that the Goods are sold subject
to a retention of title clause and they shall impose a clause in similar terms to
the sub-purchaser providing the same rights as in this clause.
7.6Before title to the Goods passes to the Customer and provided the Goods have
not been resold, or irrevocably incorporated into another product, and without
limiting any other right or remedy the Company may have, the Company may
at any time require the Customer to deliver up the Goods and, if the Customer
fails to do so promptly, enter any premises of the Customer or of any third
party where the Goods are stored in order to recover them if:
(a) the Customer suspends, or threatens to suspend, payment of its debts or is
unable to pay its debts as they fall due or admits inability to pay its debts or
(being a company or limited liability partnership) is deemed unable to pay its
debts within the meaning of section 123 of the Insolvency Act 1986 or (being
an individual) is deemed either unable to pay its debts or as having no
reasonable prospect of so doing, in either case, within the meaning of section
268 of the Insolvency Act 1986 or (being a partnership) has any partner to
whom any of the foregoing apply;
(b) the Customer commences negotiations with all or any class of its creditors
with a view to rescheduling any of its debts, or makes a proposal for or enters
into any compromise or arrangement with its creditors;
(c) a petition is filed, a notice is given, a resolution is passed, or an order is
made, for or in connection with the winding up of that Customer (being a
(d) an application is made to court, or an order is made, for the appointment of
an administrator, or if a notice of intention to appoint an administrator is given
or if an administrator is appointed, over the Customer (being a company);
(e) the holder of a qualifying floating charge over the assets of the Customer
(being a company) has become entitled to appoint or has appointed an
(f) a person becomes entitled to appoint a receiver over the assets of the
Customer or a receiver is appointed over the assets of the Customer;
(g) the Customer (being an individual) is the subject of a bankruptcy petition
(h) a creditor or encumbrancer of the Customer attaches or takes possession
of, or a distress, execution, sequestration or other such process is levied or
enforced on or sued against, the whole or any part of the Customer’s assets
and such attachment or process is not discharged within 14 days;
(i) any event occurs, or proceeding is taken, with respect to the Customer in
any jurisdiction to which it is subject that has an effect equivalent or similar to
any of the events mentioned in clause 7.6(a) to clause 7.6(h) (inclusive);
(j) the Customer suspends or ceases, or threatens to suspend or cease, carrying
on all or a substantial part of its business.
8.SERVICES – INSTALLATION, APPLICATION, REPAIR AND
8.1The Company warrants that it will use reasonable care in performing the
8.2If any part of the Services is performed negligently or in breach of the
provisions of the Contract or these Conditions then, at the request of the
Customer (if the request is given within six months of the provision of the Services), the Company will re-perform the relevant part of the Services,
always subject to clause 8.4 and clause 13 below.
8.3The Company shall have the right to make any changes to the Services which
are necessary to comply with any applicable law or safety requirement, or
which do not materially affect the nature or quality of the Services, and the
Company shall notify the Customer in any such event.
8.4Any performance dates for the Services set out in the Order or otherwise
agreed between the parties, shall be estimates only and time shall not be of the
essence for the performance of the Services.
8.5The Customer shall be responsible for ensuring adequate access to the
installation site to enable installation to take place. The Customer shall ensure
that the site is ready in all respects for the installation, and has available all
appropriate facilities and utilities. Where a specific completion date is required
by the Customer, the Company may require access to the site outside normal
working hours in which case the Company shall not be liable for any
additional cost incurred by the Customer or any third parties.
8.6The Company reserves the right to charge an additional fee to cover costs
incurred if the Customer delays installation by more than one month after the
date of installation requested by the Customer in the Order.
9.1The Customer shall:
(a) ensure that the Order is complete and accurate;
(b) co-operate with the Company in all matters relating to the Services;
(c) provide the Company, its employees, agents, consultants and
subcontractors, with access to the Customer’s premises, office accommodation
and other facilities as reasonably required by the Company to provide the
(d) provide the Company with such information and materials as the Company
may reasonably require to supply the Services, and ensure that such
information is accurate in all material respects;
(e) prepare the premises, where the Goods are to be installed, for the supply of
(f) obtain and maintain all necessary licences, permissions and consents which
may be required for the Services before the date on which the Services are to
(g) keep and maintain all materials, equipment, documents and other property
of the Company (Company Materials) at the Customer’s premises in safe
custody at its own risk, maintain the Company Materials in good condition
until returned to the Company, and not dispose of or use the Company
Materials other than in accordance with the Company’s written instructions or
(h) attend the premises where the Services are to be carried out when required
by the Company.
9.2If the Company’s performance of any of its obligations in respect of the
Services is prevented or delayed by any act or omission by the Customer or
failure by the Customer to perform any relevant obligation (Customer
(a) the Company shall without limiting its other rights or remedies have the
right to suspend performance of the Services until the Customer remedies the
Customer Default, and to rely on the Customer Default to relieve it from the
performance of any of its obligations to the extent the Customer Default
prevents or delays the Company’s performance of any of its obligations;
(b) the Company shall not be liable for any costs or losses sustained or
incurred by the Customer arising directly or indirectly from the Company’s
failure or delay to perform any of its obligations as set out in this clause 9.2;
(c) the Customer shall reimburse the Company on written demand for any
costs or losses sustained or incurred by the Company arising directly or
indirectly from the Customer Default.
10.CHARGES AND PAYMENT
10.1The price for Goods shall be the price set out in the Order or, if no price is
quoted, the price set out in the Company’s published price list as at the date of
delivery. The price of the Goods is exclusive of all costs and charges of
packaging, insurance, transport of the Goods and any credit or debit card
charges levied by the issuer of the credit or debit card used to pay for the Goods, which costs and charges shall be paid by the Customer when it pays
for the Goods.
10.2Subject to any special terms agreed in writing between the Company and the
Customer, payment for the Goods shall be made in clear and full funds prior to
delivery of the Goods, and delivery shall not be made until payment has been
received in full by the Company.
10.3The charges for Services shall be on a time and materials basis:
(a) the charges shall be calculated in accordance with the Company’s hourly
fee rates available on request;
(b) the Company’s standard hourly fee rates for each individual person are
calculated on the basis of an eight-hour day from 8.00 am to 5.00 pm worked
on Business Days;
(c) the Company shall be entitled to charge an overtime rate of 150 per cent of
the standard hourly fee rate for any time worked by individuals whom it
engages on the Services on a Business Day but outside the hours referred to in
clause 10.3(b); and double the standard hourly fee rate on any day that is not a
Business Day: and
(d) the Company shall be entitled to charge the Customer for any expenses
reasonably incurred by the individuals whom the Company engages in
connection with the Services including, but not limited to, travelling expenses,
hotel costs, subsistence and any associated expenses, and for the cost of
services provided by third parties and required by the Company for the
performance of the Services, and for the cost of any materials.
10.4The Company reserves the right to:
(a) increase the price of the Goods and /or Services, by giving notice to the
Customer at any time before delivery and/or installation, to reflect any
increase in the cost of the Goods to the Company that is due to:
(i) any factor beyond the reasonable control of the Company (including
foreign exchange fluctuations, increases in taxes and duties, and
increases in labour, materials and other manufacturing costs);
(ii) any request by the Customer to change the delivery date(s), quantities
or types of Goods ordered, or the Goods Specification; or
(iii) any delay caused by any instructions of the Customer in respect of the
Goods or failure of the Customer to give the Company adequate or
accurate information or instructions in respect of the Goods.
10.5Prices quoted are exclusive of VAT which is chargeable at the current rate and
the Customer shall additionally be liable to pay to the Company such
additional amounts in respect of VAT as are chargeable on the supply of the
Services or Goods at the same time as payment is due for the supply of the
Services or Goods.
10.6Any grant of credit must be agreed in advance in writing by an authorised
representative of the Company. Full payment is then due by the due date.
10.7The Company has the right to withdraw credit at any time by giving written
notice to the Customer in which case all amounts due to the Company from
the Customer shall become immediately due and payable.
10.8The Company shall invoice the Customer for the Goods and/or Services. The
Customer shall pay each invoice submitted by the Company in full and in
cleared funds to a bank account nominated in writing by the Company in
accordance with any agreed credit terms. Time for payment shall be the
essence of the Contract.
10.9Without limiting any other right or remedy of the Company, if the Customer
fails to make any payment due to the Company under the Contract by the due
date, the Company shall have the right to charge interest on the overdue
amount at the rate of 4 per cent per annum above the then current National
Westminster Bank’s base rate accruing on a daily basis from the due date until
the date of actual payment of the overdue amount, whether before or after
10.10The Customer shall pay all amounts due under the contract in full without any
deduction or withholding except as required by law and the Customer shall not
be entitled to assert any credit, set-off or counterclaim against the Company in order to justify withholding payment of any such amount in whole or in part.
The Company may, without limiting its other rights or remedies, set off any
amount owing to it by the Customer against any amount payable by
the Company to the Customer.
11.INTELLECTUAL PROPERTY RIGHTS
11.1All Intellectual Property Rights in or arising out of or in connection with the
Services shall be owned by the Company.
11.2The Customer acknowledges that, in respect of any third party Intellectual
Property Rights, the Customer’s use of any such Intellectual Property Rights is
conditional on the Company obtaining a written licence from the relevant
licensor on such terms as will entitle the Company to license such rights to the
12.1Each party undertakes that it shall not at any time disclose to any person any
technical or commercial know-how, specifications, inventions, processes or
initiatives which are of a confidential nature or any confidential information
concerning the business, affairs, customers, clients or suppliers of the other
party (Confidential Information), except that each party may disclose the other
party’s Confidential Information:
(a) to its employees, officers, representatives or advisers who need to know
such information for the purposes of carrying out the party’s obligations under
this Contract. Each party shall ensure that its employees, officers,
representatives or advisers to whom it discloses the other party’s confidential
information comply with this clause 12.1; and
(b) as may be required by law, court order or any governmental or regulatory
12.2All Company Materials are the exclusive property of the Company.
12.3No party shall use any other party’s Confidential Information for any purpose
other than to perform its obligations under this Contract.
12.3This clause 12 shall survive termination of the Contract.
13.LIMITATION OF LIABILITY IF THE CUSTOMER IS A BUSINESS
This clause 13 only applies if the Customer is a business.
13.1Nothing in these Conditions shall limit or exclude the Company’s liability for:
(a) death or personal injury caused by its negligence, or the negligence of its
employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 2 of the Supply of Goods and
Services Act 1982 (title and quiet possession);
(d) breach of the terms implied by section 12 of the Sale of Goods Act 1979
(title and quiet possession); or
(e) defective products under the Consumer Protection Act 1987.
13.2Subject to clause 13.1 the Company shall under no circumstances whatsoever
be liable to the Customer, whether in contract, tort (including negligence),
breach of statutory duty, or otherwise, for any loss of profit, loss of business
opportunity, loss of goodwill or any indirect or consequential loss arising
under or in connection with the Contract; and
13.3Subject to clause 13.1 the Company’s total liability to the Customer in respect
of all losses arising under or in connection with the Contract, whether in
contract, tort (including negligence), breach of statutory duty, or otherwise,
shall in no circumstances exceed the price recovered for the Goods and/or
Services. The Company’s liability under this clause 12.3 shall end 1 year from
the completion of any Services or such earlier time as English law dictates.
13.4Except as set out in these Conditions, all warranties, conditions and other
terms implied by statute or common law are, to the fullest extent permitted by
law, excluded from the Contract.
13.5This clause 13 shall survive termination of the Contract.
14.LIMITATION OF LIABILITY IF THE CUSTOMER IS A CONSUMER
This clause 14 only applies if the Customer is a consumer.
14.1Nothing in these Conditions shall limit or exclude the Company’s liability for:
(a) death or personal injury caused by its negligence, or the negligence of its
employees, agents or subcontractors;
(c) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 2 of the Supply of Goods and
Services Act 1982 (title and quiet possession);
(d) breach of the terms implied by section 12 of the Sale of Goods Act 1979
(title and quiet possession);
(e) breach of the terms implied by section 13 to 15 of the Sale of Goods Act
1979 (description, satisfactory quality, fitness for purpose and samples) and
sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description,
satisfactory quality, fitness for purpose and samples); or
(f) defective products under the Consumer Protection Act 1987.
14.2If the Company fails to comply with these Conditions, the Company is
responsible for loss or damage the Customer suffers that is a foreseeable result
of the Company’s breach of the Conditions. Loss or damage is foreseeable if
they are an obvious consequence of the Company’s breach or if they are
contemplated by the Customer and the Company at the time the
Company entered into the Contract.
14.3If the Company is installing the Goods and/or providing Services at a
property, the Company will make good any damage to the property caused by
the Company in the course of installation or performance. However the
Company is not responsible for the cost of repairing any pre-existing faults or
damage to the property that the Company discovers in the course of
installation and/or performance of the Services.
14.4The Company only supplies the Goods and/or Services to the Customer for
domestic and private use. The Customer agrees not to use the Goods and/or
Services for any commercial, business or re-sale purpose, and the Company
shall have no liability to the Customer for any loss of profit, loss of business,
business interruption, or loss of business opportunity.
15.TERMINATION AND SUSPENSION
15.1Without limiting its other rights or remedies, the Company shall have the right
to suspend the supply of Services or all further deliveries of Goods under the
Contract or to terminate the Contract or any other contract between the
Customer and the Company if:
(a) the Customer fails to make pay any amount due under this Contract on the
due date for payment; or
(b) the Customer becomes subject to any of the events listed in clause 7.6, or
the Company reasonably believes that the Customer is about to become
subject to any of them.
16.CONSEQUENCES OF TERMINATION
On termination of the Contract for any reason:
(a) the Customer shall immediately pay to the Company all of the Company’s
outstanding unpaid invoices and interest and, in respect of Goods and Services
supplied but for which no invoice has yet been submitted, the Company shall
submit an invoice, which shall be payable by the Customer immediately on
(b) the Customer shall return all of the Company Materials and any Goods
which have not been fully paid for. If the Customer fails to do so, then the
Company may enter the Customer’s premises and take possession of them.
Until they have been returned, the Customer shall be solely responsible for
their safe keeping and will not use them for any purpose not connected
with this Contract;
(c) the accrued rights and remedies of the parties as at termination shall not be
affected, including the right to claim damages in respect of any breach of the
Contract which existed at or before the date of termination or expiry; and
(d) clauses which expressly or by implication have effect after termination
shall continue in full force and effect.
17.1In these Conditions ‘Incoterms’ means the international rules for the interpretation of trade terms of the International Chamber of Commerce as in
force at the date when the Contract is made. Unless the context otherwise
requires, any term or expression which is defined in or given a particular
meaning by the provisions of Incoterms shall have the same meaning in
these Conditions, but if there is any conflict between the provisions of
Incoterms and these Conditions, the latter shall prevail.
17.2Where the Goods are supplied for export outside the United Kingdom either
directly or indirectly the provisions of this clause 17 shall (subject to any
special terms agreed in writing between the Customer and the Company)
apply notwithstanding any other provision of these Conditions.
17.3The Customer shall be responsible for complying with any legislation or
regulations governing the importation of the Goods into the country of
destination and for the payment of any duties on them.
17.4Unless otherwise agreed in writing between the Customer and the Company,
the Goods shall be Ex works and the Company shall be under no obligation to
give notice under section 32(3) of the Sale of Goods Act 1979.
17.5The Customer shall be responsible for arranging testing and inspection of the
Goods at the Company’s premises before shipment.
The Company shall have no liability for any claim in respect of any defect in
the Goods which would be apparent on inspection and which is made after
shipment, or in respect of any damage during transit.
For the avoidance of doubt the risk in the Goods will pass not later than when
the Goods are handed over to the first carrier.
17.6The Customer shall pay the Company for the Goods in full and clear funds at
the time of placing its Order or, if the Order exceeds £12,000.00 (Pounds Sterling twelve thousand) in value and, unless otherwise agreed between the
parties, the price of any Goods must be secured by an irrevocable letter of
credit in a form satisfactory to the Company established by the Customer in favour of the Company immediately upon receipt of the Company’s
acceptance of the Customer’s Order and confirmed by a United Kingdom bank
acceptable to the Company. The letter of credit shall be for the price payable
for the Goods (together with any tax or duty payable) to the Company and
shall be valid for six months. The Company shall be entitled to immediate
cash payment on presentation to such United Kingdom bank of evidence of
the confirmation of the first carrier that it has taken possession of the Goods.
17.7Charges incurred in respect of the letter of credit shall be for the Customer’s
(a) If requested and in its sole discretion the Company may provide the
Customer with an individual password to access the Website. It is the sole
responsibility of the Customer to keep this password secure. The Company
will accept no responsibility for the misuse of the password and the Customer
accepts full liability for orders placed under their password.
(b) Orders placed on the Website are governed in all respects by these
(c) The Company reserves the right to change, suspend or withdraw any part
of the Website. Access to the Website may be denied at the sole discretion of
the Company to any Customer who breaches these Conditions.
(d) The Website and its contents are provided to the Customer on an “as is”
and “as available” basis. The Company does not make and expressly disclaims
to the fullest extent permitted by law any and all representations or warranties
of any kind with respect to the Website and its contents including without
limitation its completeness, accuracy, fitness or suitability for any purpose or
freedom from viruses.
(e) The Company, its directors, employees and other agents shall not be liable
for damages of any kind including without limitation, direct, indirect, special
or consequential damages, loss of income or profits, loss of or corruption of
data, loss of or damage to property or claims of third parties, arising out of or
in connection with the Customer’s use of its Website.
(f) The Customers attention is drawn to the General Conditions of Access and
Use found on the Website and governing the access and use thereof.
18.2Assignment and subcontracting:
(a) The Company may at any time assign, transfer, charge, subcontract or deal
in any other manner with all or any of its rights under the Contract and may
subcontract or delegate in any manner any or all of its obligations under the
Contract to any third party.
(b) The Customer shall not, without the prior written consent of the Company,
assign, transfer, charge, subcontract or deal in any other manner with all or
any of its rights or obligations under the Contract.
If the Customer is a consumer:
(i) the Customer may contact the Company for any reason, including because
the Customer has any complaints, by telephoning the Customer Services
team on 01993777210 or by emailing the Company at orders
(ii) if the Company has to contact the Customer to give it notice in writing, the
Company will do so by e-mail or by pre-paid post to the address provided
in the Order.
If the Customer is a business:
(i) the Customer may contact the Company by telephoning the Customer
Services team on 01993777210 or by e-mailing the Company at
(ii) if either party wishes to give formal notice of any matter in under or in
connection with this Contract to the other party, it shall be in writing and
shall be delivered to the other party personally or sent by prepaid
first-class post, recorded delivery or by commercial courier, at its
registered office (if a company) or (in any other case) its principal place of
business, or sent by fax to the other party’s main fax number.
(iii) any formal notice under clause 18.3 (b) (ii) shall be deemed to have been
duly received if delivered personally, when left at such address or, if sent
by prepaid first-class post or recorded delivery, at 9.00 am on the second
Business Day after posting, or if delivered by commercial courier, on the
date and at the time that the courier’s delivery receipt is signed, or if sent
by fax, on the next Business Day after transmission.
18.4Waiver and cumulative remedies:
(a) A waiver of any right under the Contract is only effective if it is in writing
and shall not be deemed to be a waiver of any subsequent breach or default.
No failure or delay by a party in exercising any right or remedy under the
Contract or by law shall constitute a waiver of that or any other right or
remedy, nor preclude or restrict its further exercise. No single or partial
exercise of such right or remedy shall preclude or restrict the further exercise
of that or any other right or remedy.
(b) Unless specifically provided otherwise, rights arising under the Contract
are cumulative and do not exclude rights provided by law.
(a) If a court or any other competent authority finds that any provision of the
Contract (or part of any provision) is invalid, illegal or unenforceable, that
provision or part-provision shall, to the extent required, be deemed deleted,
and the validity and enforceability of the other provisions of the Contract shall
not be affected.
(b) If any invalid, unenforceable or illegal provision of the Contract would be
valid, enforceable and legal if some part of it were deleted, the provision shall
apply with the minimum modification necessary to make it legal, valid and
18.6Third Parties: A person who is not a party to the Contract shall not have any
rights under or in connection with it.
18.7Variation: Except as set out in these Conditions, any variation, including the
introduction of any additional terms and conditions, to the Contract shall only
be binding when agreed in writing and signed by the Company.
188No partnership: Nothing in the Contract is intended to, or shall be deemed to,
establish any partnership or joint venture between the parties, constitute any
party the agent of the other party, or authorise any party to make or enter into
any commitments for or on behalf of the other party.
18.9Governing law and jurisdiction: This Contract, and any dispute or claim
arising out of or in connection with it or its subject matter or formation
(including non-contractual disputes or claims), shall be governed by, and
construed in accordance with, English law, and the parties irrevocably submit
to the exclusive jurisdiction of the courts of England and Wales.